Waitrose & Deliveroo

WAITROSE FOOD

YOU LOVE, DELIVERED

BY DELIVEROO

Your groceries could be with you in as little as 30 minutes, thanks to our new relationship with Deliveroo. This super-quick and simple service is being trialled from September, in five Waitrose shops: Bracknell, Clifton, Cambridge Fitzroy Street, Notting Hill and Surbiton.

IT'S SIMPLE AND EASY

1. Download the Deliveroo app

Go to the App Store or Google Play and search for Deliveroo. Alternatively, you can visit deliveroo.co.uk

2. Find your nearest store

If you live near one of the five Waitrose shops taking part in the trial, type ‘Waitrose’ into the search bar to find out if you are in the delivery zone

3. Add to basket

Select from more than 500 Waitrose and branded products such as ready meals, fruit, vegetables, meat, milk, snacks, store-cupboard and cleaning essentials, as well as beer and wine.

4. Wait for your order to arrive

You can track its progress on the app. Your rider will place your groceries on your doorstep and wait at a safe distance for them to be collected.

Find out if our same-day in-house service, Waitrose Rapid, offering delivery within two hours, is in your area

Not in a hurry? Book a delivery slot or Click & Collect

YOUR QUESTIONS ANSWERED

Where are the five shops that are involved in the trial?

Bracknell in Berkshire and Clifton in Bristol will offer the service from 1 September. And Fitzroy Street in Cambridge, London’s Notting Hill and Surbiton in Surrey from 3 September.

How long will the trial last?

Initially for 12 weeks.

Will the service be available in more shops in the future?

If this initial trial is successful, we would expect to test it in other locations, which may well be added during the initial 12 weeks.

What products will be available?

More than 500 Waitrose and branded products will be available initially, including ready meals, fruit, vegetables, meat, milk, snacks, store-cupboard and cleaning essentials as well as beer and wine.

Is there a minimum spend?

Yes, £10.

Will there be a delivery charge for my order?

Yes, between £2.50 and £4.99 depending on how far away from the store you live. Delivery is free to Deliveroo Plus members.

What time of day can I order?

Typically, from one hour after the shop opens to one hour before it closes. Opening hours can be found here.

For questions about Deliveroo’s service, please visit their FAQ page here.