Customer information notice

Latest notice

We apologise for any inconvenience this may have caused and would like to assure customers of our continued commitment to the highest standards of product quality and food safety.

BREW YORK - JUICE FORSYTH 440ml image

28/05/2024

BREW YORK - JUICE FORSYTH 440ml

Pack size: 440ml 

Brand: BREW YORK

Use By: 23/07/2024

We are recalling cans of Juice Forsyth, as we have had reports that some cans are pouring with excessive carbonation, bulging the can, and even bursting in some instances.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

Crosta & Mollica Sugo Alla Norma Pasta Sauce 340g image

28/05/2024

Crosta & Mollica Sugo Alla Norma Pasta Sauce 340g

Pack size: 340g 

Brand: Crosta & Mollica

Best Before: 08/01/2027

Crosta & Mollica are recalling a selected date code of the above product

because of the possible presence of glass, which makes it unsafe to eat.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: Crosta & Mollica: 0207 627 5207 or info@crostamollica.com

We apologise that it has been necessary to recall this product and for the inconvenience caused. caused.

Waitrose Essentials Salted Dairy Butter 500g image

23/04/2024

Waitrose Essentials Salted Dairy Butter 500g

Pack size: 500g 

Brand: Waitrose

Use By: 19/06/24

We are recalling this product due to the potential presence of blue cloth.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused. caused.

Magnum Classic Multi Pack 3 x 100ml image

17/04/2024

Magnum Almond Ice Cream Sticks (3 x 100ml)

Pack size: (3 x 100ml) 

Brand: Magnum Ice Cream

Use By: 12/2025

We are recalling a selected date of the above product due to to the possible presence of plastic and metal.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

Magnum Classic Multi Pack 3 x 100ml image

12/04/2024

Waitrose Pitted Spanish Queen Olives Drained 113g

Pack size: 113g

Brand: Waitrose

Use By: DEC 2025

We are recalling a selected date of the above product due to possible glass contamination.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

Magnum Classic Multi Pack 3 x 100ml image

03/04/2024

Magnum Classic Multi Pack 3 x 100ml

Brand: Magnum

Best Before Date: 11/2025

Batch Codes: L3324, L3325, L3326, L3327, L3328

Magnum is taking the precautionary measure of recalling a limited number of Magnum Classic Ice Cream Sticks 3x100ml due to internal safety checks showing that they may contain small pieces of metal.

The safety of the people that buy and use our products is always our number one priority which is why we are recalling these products.

No other Magnum products are affected.

  • Do not consume
  • Destroy the product
  • Return the outer carton to your local Waitrose & Partners branch for a refund

Contact Magnum careline team for further guidance: 0800 678 1031

We apologise that it has been necessary to recall this product and for the inconvenience caused.

Waitrose 8 Red Onion Bhajis with Date & Tamarind Dip 230g image

28/12/2023

Waitrose 8 Red Onion Bhajis with Date & Tamarind Dip 230g

Pack size: 230 g 

Brand: Waitrose

Use By: 31 January 2024

We are recalling the above product as the use by date on the product’s packaging is incorrect.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

Waitrose & Partners No 1 Farmhouse Kirkham's Lancashire Cheese, all image

30/12/2023

Waitrose & Partners No 1 Farmhouse Kirkham's Lancashire Cheese, all

Pack size: All

Brand: Waitrose & Partners

Best Before Dates: 30/10/2023, 02/11/2023, 07/11/2023, 10/11/2023,
20/11/2023, 28/11/2023, 04/12/2023, 11/12/2023, 13/12/2023, 20/12/2023,
23/12/2023, 02/01/2024, 09/01/2024, 16/01/2024

Waitrose are recalling the above product as a precaution because it may be contaminated with E.coli bacteria that can cause food poisoning.

  • Do not consume
  • Thoroughly clean any surfaces, utensils and equipment (including refrigerators) the cheese may have touched to prevent cross-contamination of other foods and drink
  • Take a photo of the packaging or the receipt
  • Dispose of the cheese
  • Visit your local Waitrose & Partners branch for a refund or fill in the online form at https://www.waitrose.com/ecom/help-information/customer-service/forms/quality-issue
  • Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

Charlie Bigham’s Thai Green Chicken Curry & Fragrant Rice for 805g image

14/12/2023

Charlie Bigham’s Thai Green Chicken Curry & Fragrant Rice for 805g

Pack size: 805 g 

Brand: Charlie Bigham’s

Use By: 21 December 2023

Charlie Bigham’s are recalling the above product as it may contain mustard which is not declared on the label.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: hello@bighams.com

We apologise that it has been necessary to recall this product and for the inconvenience caused.

RUDE HEALTH LOW SUGAR GRANOLA, 400g image

14/08/2023

RUDE HEALTH LOW SUGAR GRANOLA, 400g

Pack size: 400g

Brand: RUDE HEALTH

Use By: with best before end dates of 17/04/2024, 11/05/2024, 12/06/2024

No other batches of Low Sugar Granola or other Rude Health products are affected by this recall. This is not an allergen risk.

  • If you have bought the above product we advise you not to consume it.
  • Please return the product(s) to the store for a full refund (with or without a receipt).
  • Contact: hello@rudehealth.com

We apologise for any inconvenience this may have caused and would like to assure customers of our continued commitment to the highest standards of product quality and food safety.

WAITROSE PROSCIUTTO CAPPELLETTI 310g   WAITROSE ESSENTIALS CHEESE AND SMOKED HAM TORTELLONI 300g   image

04/02/2022

WAITROSE PROSCIUTTO CAPPELLETTI 310g

WAITROSE ESSENTIALS CHEESE AND SMOKED HAM TORTELLONI 300g

WAITROSE PROSCIUTTO CAPPELLETTI 310g

Use by : 20 FEB, 21 FEB

WAITROSE ESSENTIALS CHEESE AND SMOKED HAM TORTELLONI 300g

Use by : 21 FEB

Waitrose is recalling the above products due to the possible presence of nuts (pistachio) which if consumed by someone with an allergy/intolerance may lead to illness.

  • Do not use if you have an allergy to nuts (pistachio)
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a full refund 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

OPIES PICKLED WALNUTS 390g  image

23/12/2021

OPIES PICKLED WALNUTS 390g

 

Brand: Opies

Best Before End: 11/2024 Batch Code L1327

Bennett Opie Ltd is recalling the above product as some packs have been filled with pickled cornichons and onions, which contain mustard and sulphites which is not declared on the label. This means the product is a possible health risk for anyone with an allergy to mustard, sulphur dioxide or sulphites.

  • If you have an allergy to mustard, sulphur dioxide or sulphites do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Bennett Opie Ltd on 01795 476154 or email recall@b-opie.com

We apologise that it has been necessary to recall this product and for the inconvenience caused.

WAITROSE THRIVE FISH PIE 250g image

19/11/2021

WAITROSE THRIVE FISH PIE 250g

 

Brand: Waitrose

Best Before End: March 2023, Batch Code L1272 only

Waitrose is recalling the above product as an error has resulted in some packs containing a beef lasagne and an undeclared egg allergen on the product label, which if consumed by someone with an egg allergy could cause illness.

  • Do not consume if you have an allergy or intolerance to egg
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

Waitrose PlantLiving: 4 Frozen Bean Burgers 454g image

07/02/2024

Waitrose PlantLiving: 4 Frozen Bean Burgers 454g

Pack size: 454 g 

Brand: Waitrose

Use By: 12 2024, Lot 3348S0

We are recalling this product as soya has not been declared on the label. This poses a risk to those with an allergy to soya.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.