Question 1

Is Coronavirus affecting your deliveries?

Accepted Answer

Yes, please view our Coronavirus FAQs for more information.

Question 2

What’s the latest time I can update my order before delivery?

Accepted Answer

You can add and remove items from your order up to 12 noon the day before your delivery. This doesn't apply to Waitrose & Partners Entertaining products.

Question 3

I think I’ve got a missing/incorrect item or an item is damaged, what should I do?

Accepted Answer

For a missing or incorrect item, the first thing to do is to check your customer receipt email statement to see if the product was unavailable, substituted, or you were charged and the product is missing. If you still need to report a query to us or you had a damaged item in your delivery, please click here to complete our online issue form.

Question 4

Can I refuse a substitution or raise an issue with one?

Accepted Answer

Yes, tell your delivery driver at the point of delivery and a refund will be processed. If the driver has already left, you can return unwanted substitutions to a local Waitrose & Partners store as per our normal Refunds Terms and Conditions. Or click here to complete our online form.

Question 5

Where is my delivery?

Accepted Answer

We will attempt to deliver your order within its one-hour time slot. Our drivers will attempt to contact you in the event that the delivery is running early or late. Please note, this call will be from a withheld number. If your delivery hasn't arrived within your booked slot and you haven't heard from us, please contact us on 0800 188 884.

Question 6

How old do I have to be to receive a grocery order?

Accepted Answer

We deliver to anyone who is 18 and over. Where our drivers believe someone is underage, and in accordance with Challenge 25, they will request to see a form of photo ID before continuing with the delivery. This is our policy regardless of whether there ar

Question 7

I'm not going to be in when my delivery is due – what should I do?

Accepted Answer

It's quick and easy to change your delivery time slot on waitrose.com. Click on 'My orders' under 'My account' . If your order is due today and no one is available to accept and sign for your delivery, please call us on 0800 188 884.

Question 8

How do I know if you deliver to my area?

Accepted Answer

We offer our delivery service in areas of England, Scotland and Wales. To find out about whether we deliver to you, please visit our Branch finder page.

We're always aiming to deliver to more areas, so if your postcode isn't one that we currently deliver to, please call us on 0800 188 884 and we'll look into it.

Question 9

Is there a charge for a waitrose.com grocery delivery?

Accepted Answer

We don’t charge for picking and delivering your shopping order and our minimum order value is £40.

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Other British Regional Cheese

Waitrose Davidstow Cornish Cheddar Vintage Strength 7550g

Capricorn Somerset Goats Cheese100g

Waitrose 2 Breaded Cornish Baking Camemberts200g

Applewood Vegan200g

No.1 Moody's Rosary Ash100g

No.1 Keen's Mature Cheddar180g

Milky's Halum British halloumi style cheese250g

No.1 Cote Hill LindumTypical weight 150g

No.1 Highmoor150g