Customer information notice

Latest notice

We apologise for any inconvenience this may have caused and would like to assure customers of our continued commitment to the highest standards of product quality and food safety.

06/01/2026

The safety and wellbeing of babies is our absolute priority. As a precautionary measure, Nestlé is voluntarily recalling specific batches of its SMA infant formula and follow-on formula.

This is due to the potential presence of cereulide in the batches concerned.

Batch codes can be found on the base of the tin or box for powdered formulas or the base of the outer box and on the side / top of the container for ready-to-feed formulas.

There have been no confirmed reports of any illness associated with consumption of the products concerned. Nevertheless, out of an abundance of caution, Nestlé has decided to perform this voluntary product recall in line with our strict product quality and safety protocols.  

Consumers who may have these batches should not feed this product to their baby.

If you have purchased one of these batches, please share a photo of the product and the batch code via https://www.nestle.co.uk/en-gb/getintouch or by calling our careline on 0800 0 81 81 80 (UK) 1800 931 832 (Ireland) and we will refund you.

If you have been prescribed one of these batches listed please destroy the product and speak to your Healthcare Professional for advice on an alternative.

Anyone concerned about their baby’s health should contact a healthcare professional.

All other Nestlé products and other batches of the same product that are not in the scope of this voluntary recall are safe to consume.

We understand that this news may cause concern for parents, and we sincerely apologise for any concern or inconvenience caused to parents, caregivers, and customers. 

A full list of products and batch numbers can be found here: 

SMA Advanced Follow on Milk 800g 52879722AA SMA Lactose Free 400g 51719722BA

SMA Advanced First Infant Milk 800g 52319722BA 51759722BA

52819722AA 51829722BA

51240742F2 51979722BA

51890742F2 52109722BA

51450742F1 53299722BA

SMA First Infant Milk 800g 51170346AA 53459722BA

51170346AB 51150346AB

51340346AB 51500346AB

51580346AA SMA Anti Reflux 800g 51570742F3

51590346AA 52099722BA

52760346AB 52099722BB

52760346AD 52739722BA

52780346AA SMA Alfamino 400g 51200017Y3

SMA First Infant Milk 400g 51350346AA 51210017Y1

52750346AD 51220017Y1

SMA First Infant Milk 1.2Kg 51340346BE 51250017Y1

52740346BA 51390017Y1

52750346BA 51420017Y2

SMA LITTLE STEPS First Infant Milk 800g 52740346AD 51430017Y1

51220346AD 51460017Y1

51540346AC 51690017Y2

SMA Comfort 800g 52620742F3 51690017Y3

51240742F3 51700017Y1

51439722BA 51710017Y1

51479722BA 51740017Y1

51769722BA 52760017Y5

52049722AA 52790017Y1

SMA First Infant Milk 200ml 52860295M 52860017Y1

52870295M 53100017Y3

53220295M 53110017Y1

53230295M 53140017Y1

52870295M 53140017Y2

53030295M 53150017Y1

53040295M

53070295M

53080295M

SMA First Infant Milk 70ml 53170742B1

● Do not consume

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact:  Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

06/01/2026

SMA First Infant Baby Milk Powder Formula 800g

Batch Codes : 51170346AA 51170346AB 51340346AB 51580346AA 51590346AA 52760346AB 52760346AD 52780346AA 51590346AB 52750346AE

                                  &

SMA First Infant Baby Milk Ready to Use Formula 200g

Batch Codes : 52860295M 52870295M 53220295M 53230295M 52870295M 53030295M 53040295M 53070295M 53080295M

We are recalling the above two products due to safety concerns

● Do not consume

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact:  Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

30/12/2025

Waitrose No1 Deeside Mineral Water 750ml & Waitrose No1 Deeside Sparkling Water 750ml

Mineral Water Batch Codes - NOV2027 28, DEC2027 01, DEC2027 02, DEC2027 10, DEC2027 11, DEC2027 16

Sparkling Water Batch Codes - DEC2027 01, DEC2027 03, DEC2027 12, DEC2027 15, DEC2027 25

We are recalling the above lines due to potential glass contamination

● Do not consume

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact:  Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

23/12/2025

TINC Festive Santa Bottle

We are recalling the above product due to safety reasons

● Stop Using

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact:  Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

28/10/2025

Good Grips Pasta Scoop Strainer 

We are recalling the above product due to a batch that contained a primary aromatic amine (PAA) above the permitted level. Primary aromatic amines (PAA) are substances that can be used in the production of certain dyes and pigments. This means there is a risk of exposure to a potential carcinogen.

If you have bought this product between 15 May 2024 and 25 October 2025

● Stop Using it Immediately

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

17/03/2025

KELLY LOVES SUSHI GINGER (150ml)

Best Before Date: 09/02/2026   

Batch Number UK12019

We are recalling KELLY LOVES SUSHI GINGER (150ml) due to a potential risk of glass contamination.

• Do not consume
• Package up item
• Return the product to your local Waitrose & Partners branch for a refund
• Contact: Waitrose Customer Care 0800 188 884, Option 4
• For further information contact Coca Cola using 0800 227711 

We apologise that it has been necessary to recall this product and for the inconvenience caused.