Supporting independent living

Support for customers

Assistance and guide dogs are welcome in our shops. Other services such as disabled car parking, accompanied shopping and wheelchair trolleys are available at selected branches. Find out which of these services are available in your local Waitrose here.


Assisted shopping in store

Waitrose branches provide Assistant Shopping for customers who need help with their shop. Our Partners can help collect and pack your shopping then accompany you to your car if required. Please speak to a branch Partner at the Welcome Desk if you would like to use this service.


Disability awareness training

To raise awareness of disability among our Partners we have Disability Awareness Champions in our stores. Many have recently undertaken training to assist customers with dementia.