Will my trolley in the app update if I add items on the website?

Any products you add on the app will update on the website after a few seconds, and vice versa.

Can I shop from a previous order?

Yes, to do this go to ‘More’, then tap on ‘Orders’. You will see a list of your previous orders – you can click into any order for details, and shop from any previously completed order.

Can I amend my order on the mobile app?

Yes. You can amend a pending order on the home screen by tapping the ‘Amend order’ button. Alternatively, you can go to ‘More’, then tap on ‘Orders’ for a list of all pending orders. From this screen, you can tap ‘Amend order’. Please note, your amendments will not be saved until you checkout again. You can do this either on the app or on the website.

How can I cancel my order?

Cancelling your order is currently not possible within the app. You can cancel an order via the 'My orders' page on waitrose.com. Here you'll find your recent order history and pending orders under 'My account' and 'My orders' – you'll also have the option to cancel any pending orders.

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