I'm having issues shopping on waitrose.com, what should I do?

If you are having an issue shopping on waitrose.com please close down your browser and restart. Most problems are solved by doing this. If you are having a checkout issue, make sure your order is over our minimum spend and if amending an order, that there isn’t a message reading 'No Longer Available' for any products. These products will need to be removed from your trolley before confirming your order.  If you are still having an issue shopping on waitrose.com please contact us on 0800 188 884. 

I've forgotten my login email address, what should I do?

If you’ve forgotten your login email address please contact us on 0800 188 884.

Why am I being asked to enter my password again?

If you haven’t used the website for 30 minutes or more, you will be asked to re-enter your password when you try to access any pages which contain personal details. These pages include the checkout stages, and your account pages. This is to protect your online security.

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