I'm having issues shopping on waitrose.com, what should I do?

If you are having a checkout issue, make sure your order is over our minimum spend and if amending an order, that there isn’t a message reading 'No Longer Available' for any products as these products will need to be removed from your trolley before confirming your order. 

If you are having a website or App performance issue, please close down your browser or close your App and restart your device. You can also try a different device. If you are still having an issue it could be that we are experiencing a site performance problem. If you are able to wait please try again at a later time, we apologise for this. You can contact us on 0800 188 884 if you need advice now.


I've forgotten my login email address, what should I do?

If you’ve forgotten your login email address please contact us on 0800 188 884.

Why am I being asked to enter my password again?

If you haven’t used the website for 30 minutes or more, you will be asked to re-enter your password when you try to access any pages which contain personal details. These pages include the checkout stages, and your account pages. This is to protect your online security.

Was this helpful?