Coronavirus FAQs

We know this time of great uncertainty is having a huge impact on our lives, and we want to let you know we are doing all we can to help our customers.

We are continually monitoring the guidelines and advice provided by the English, Scottish and Welsh Governments and Public Health England, and are committed to making the right decisions for our customers and Partners.

Our customer service team is currently experiencing exceptionally high call volumes. If you are thinking about contacting us, we strongly advise you check the frequently asked questions below in the first instance. 

Please keep visiting this page and use the links below for all the latest information.

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