Refunds & Returns
Can I return an item to my driver?
You can return an unwanted item to your driver and they will return it to the store and process a refund for you. You’ll then receive an email with details of the refund. Please allow 5-7 working days for the amount refunded to appear in your bank account.
What should I do if my driver has left but I want to return an item?
You can return most unwanted or damaged items you ordered to a local Waitrose & Partners store. The item must be returned within 35 days, with proof of purchase and in its original packaging. Find our full refund policy here.
The following exemptions apply:
Chilled and frozen products (including Waitrose & Partners Entertaining products), baby food and milk, gift cards, vouchers, fireworks, lottery tickets and scratch cards, tobacco, cigarettes, tobacco products (papers, filters etc), cigars, unsealed DVDs CDs, video games, unsealed earrings or hair accessories, unsealed bedding (pillows, duvets, quilt covers, sheets).