Delivery slot query
Is Coronavirus affecting your deliveries?
Yes, please view our Coronavirus FAQs for more information.
Why don't you offer a delivery slot to my postcode every day?
We allocate certain postcode areas to specific days and time slots – this helps us to offer our delivery service to as many people as possible.
Can I change my delivery slot or amend my order after I have completed checkout?
Yes, you can change your delivery slot or edit your order up until Order Cut Off which is 12 noon the day before your delivery. We recommend editing your order as early as possible and not too close to the Order Cut Off time, to avoid any issues. This doesn't apply to our Entertaining products. Entertaining items have a required number of days' notice, so if you have an Entertaining item in your basket then we suggest that you call us on 0800 188 884 to talk about your order.
How do I cancel a placed order?
Open up waitrose.com and sign in to your account. From here select 'My orders' under 'My shopping'. Your pending order/s will be at the top with an option to 'Cancel this order' and also a 'Change slot' option.