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What devices can I use the app on?

The iOS app is built for devices running iOS 11 or above, meaning the app is incompatible with devices released prior to the iPhone 5s (including iPhone 5c and iPhone 5). The Android App will run on Android version 6.0 (Marshmallow) and above.

What account do I use to sign in on the app?

Log in to the app with the same details as your waitrose.com account. Any shopping done on the website will be reflected on the app and vice versa.

I don’t have a waitrose.com account, can I still shop on the app?

You can search and browse for products without an account. However, building a trolley, managing favourites and checking out all require a waitrose.com account.

You can either sign up on waitrose.com or tap ‘Create an Account’ within the app.

Where is my data stored?

We don’t store any sensitive information in the app. The app works with waitrose.com to receive account information, including login, account and checkout information. More information on how your data is stored and kept secure can be found in our Privacy Policy.

The app may call on the iOS Keychain. If you have enabled this, your iPhone may store some website login credentials, personal details and/or credit card details in the Apple Keychain. For more information on iOS Keychain, see the Apple Support website.

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